At Nyansafo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform.
Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we use it. This policy applies to all users of the Nyansafo platform.
1. Information We Collect
Personal Information
When you create an account, we collect:
Name and email address
Phone number (optional)
Date of birth and grade level
School name and location
Profile photo (optional)
Payment information (for premium subscriptions)
Learning Data
To provide personalized learning experiences, we collect:
Subjects and topics studied
Quiz and assessment results
Time spent on different activities
Questions asked to AI tutor
Study group participation and interactions
Progress and achievement data
Device and Usage Data
We automatically collect:
Device type, operating system, and browser
IP address and approximate location
App usage patterns and features accessed
Error logs and crash reports
2. How We Use Your Information
We use the collected information to:
Provide and personalize our educational services
Generate AI-powered learning recommendations
Track your progress and generate performance reports
Process payments and manage subscriptions
Send important updates, tips, and promotional content
Improve our platform through analytics and research
Ensure security and prevent fraud
Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
Service Providers: Third parties who help us operate our platform (hosting, payment processing, analytics)
Schools/Teachers:If you're part of a school program, your progress may be shared with authorized educators
Parents/Guardians:If parental controls are enabled, parents can view their child's activity
Legal Requirements: When required by law or to protect our rights
4. Data Security
We implement industry-standard security measures including:
Encryption of data in transit (HTTPS/TLS) and at rest
Regular security audits and penetration testing
Access controls and authentication requirements
Secure cloud infrastructure with leading providers
Regular backups and disaster recovery procedures
5. Children's Privacy
Nyansafo is designed for students of all ages. For users under 18:
We require parental or guardian consent for account creation
Parents can access and manage their child's account
We collect only information necessary for educational purposes
We do not show personalized advertising to minors
Parents can request deletion of their child's data
6. Your Rights
You have the right to:
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Data Portability: Export your learning data
Opt-out: Unsubscribe from marketing communications
Restrict Processing: Limit how we use your data
To exercise these rights, contact us at privacy@nyansafo.com
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion:
Personal information is deleted within 30 days
Anonymized learning data may be retained for research
Financial records are kept for 7 years for legal compliance
8. Cookies and Tracking
We use cookies and similar technologies to:
Keep you logged in and remember your preferences
Understand how you use our platform
Improve performance and user experience
Provide relevant content and features
You can control cookies through your browser settings, though some features may not work properly without them. See our Cookie Policy.
9. International Data Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements with our service providers.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through email or in-app notifications. Continued use of the Service after changes constitutes acceptance of the new policy.
11. Contact Us
For privacy-related questions or concerns, contact our Data Protection Officer:
Email: privacy@nyansafo.com
Address: 123 Innovation Hub, East Legon, Accra, Ghana